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This is a demo store. Any orders placed through this store will not be honored or fulfilled.

Terms and conditions

Purchase
Prices
Delivery
Return
VAT free for companies within the EU
Card payment
Bank transfer
Invoice
Error on delivery
Transportation damages
Carpets that are not received by the customer and returned to us
Confidentiality when handling personal information
Cookies
Gift Certificates

Purchase
When placing an order, the agreement of purchase is reached when your payment has been transferred.

Prices
All prices are inclusive of VAT, shipping (see information further down on this page) and, if applicable, duty if any of the countries mentioned on this page is the shipping address. We reserve the right to change our prices due to changes in exchange rates or changes in the world rug market.

Delivery
All deliveries are handled by FedEx/UPS. We are unable to ship to box addresses.

FedEx - Standard delivery
Free shipping within the EU
Standard packages are delivered on working days between 09-00 and 17.00
Delivery to the address you have stated.
Delivery time 3 - 4 days*

UPS - Standard delivery
No shipping cost if your order value is above € 162
€ 16 if your order value is lower than € 162

Standard packages are delivered on working days between 09-00 and 17.00
Delivery to the address you have stated.
Delivery time 2 - 4 days*

FedEx - Express
Shipping cost € 97

Express is delivered with FedEx on weekdays between 07.00 and 16.00.
Delivery to the address you have stated.
Delivery time 1 days*

* The delivery time applies to orders that are placed on weekdays before 15.00.
For orders that are placed on weekends or after 15.00 the delivery time is counted from the following working day.
The order is completed once we have received full payment. If you pay by card we receive the payment instantly. If you pay by bank transfer it may take one or two days longer.

UPS Terms and Conditions of Carriage

FedEx Conditions of Carriage

Return
When sending back a carpet you first have to contact us to get a return dispatch noteIt is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed.

We cover all return shipping costs arranged using our shipping labels. It is our ambition that all our customers are completely satisfied with the carpets they order from us. We arrange safe return shipping by FedEx/UPS.

When a return is completed the same card or bank account you used for the purchase will be credited. If we receive returning goods without the proper return dispatch note the goods will be sent back at the customer's expense.

VAT free for companies within the EU
Companies that are VAT registered in an EU country other than Sweden and that can show a valid EU VAT number will not be charged VAT. The prices on the website are shown with VAT; the VAT is drawn at checkout after you have logged in or registered. We deliver only to the address where the company is registered. In order to check if a VAT number is valid you can use the link below:
http://ec.europa.eu/taxation_customs/vies/

Card payment
LoomToRoom.ch handles secure card payments in collaboration with DIBS, Handelsbanken, Visa and MasterCard. Card payment is a safe method of payment for you as a customer. The selling company will never have knowledge of your card or account information. This information is securely transferred to an encrypted link from you through DIBS Payment gateway to your bank.

Bank transfer
If you don't like to use a credit card you can transfer the money direct to our bankaccount. You have to pay the complete amount in 5 days or you order will be discarded. Always state your order number when paying. We will send your carpets as soon as your payment is recieved.

Invoice
If you have a Swedish social security number or company registration number, you can order against invoice and pay after having received the ordered products. Please note that an administrative handling fee of 79 SEK will be added to your total order value. Klarna is the company we collaborate with to offer you this method of payment and if you have questions regarding the billing procedure, please feel free to contact Klarna on telephone 0046 (0)8-120 120 00. When you choose to pay against invoice, a standard credit review will be undertaken at check-out and Klarna runs a cross check against your personal/company's credit report. If payments are received after the deadline a statutory fee of SEK 50 and delayed interest rate will be charged. In the event of debt collection, the debt collection company's costs will also be charged.


Error on delivery
If something is wrong with your delivery, or if you receive the wrong or a damaged carpet or the wrong number of carpets please contact customer service immediately. The error has to be reported within a reasonable time frame

Transportation damages
Visible damage to the goods shall be reported directly to FedEx/UPS/DHL when receiving the package. Hidden damages from transportation have to be reported to FedEx/UPS/DHL as soon as they are discovered.

Carpets that are not received by the customer and returned to us
Carpets that are ordered and not received or are returned to us due to the customer not being available for several delivery attempts will be charged 395 SEK including VAT for our administration costs. Special customized ordered products are charged the full value.

Confidentiality when handling personal information
When placing an order or registering as a customer we will store your personal information. By doing this you accept that we store the information we need to complete the handling of your order and give you the best service you expect from us.

LoomToRoom.ch will not give any personal information to any third party. According to Swedish law on handling of personal information, you can get an excerpt of all information we have stored about you and, if it is not relevant, you can ask us to delete the information. In case you wish to have the excerpt please contact our customer service.

Cookies
LoomToRoom.ch uses cookies to deliver a convenient shopping experience. Cookies are used for a number of reasons, and amongst others enable us to handle contents in your shopping cart as well as information required when logging in. We also use cookies to measure and optimise our marketing. If your web-browser is set to not accept cookies you will not be able to use the shop. If that is the case, you can easily change this setting.

Gift Certificates
The gift certificate is only valid for purchases of products sold by LoomToRoom and cannot be combined with other gift certificates. The certificate is valid until and including the date shown on the certificate. If you buy a carpet with your gift certificate and decide to return the carpet, you will receive another gift certificate with the value of the carpet, less the shipping costs incurred during the return. If you have any balance from a previous purchase on your gift certificate, you may use it for a carpet purchase. But if you purchase a carpet with a higher value than the gift certificate you should pay for the difference by bank transfer. The gift certificate should be considered as cash, since it has a value and you should take care of it. LoomToRoom will not accept liability for lost, stolen or damaged gift certificates.

Contact details
From Loom to Room, Felsenstrasse 88 CH-9000 St. Gallen, Telephone: +41 (0) 71 228 45 45, Email: info@loom2room.ch.